We provide after-sales service for Richard Wolf and EMS devices, which are world brands in endoscopy and which we have been offering to public and private hospitals in Turkey since 2002, with the understanding of high quality, trust and customer satisfaction. We are working with all our strength to provide the health sector, which is of critical importance for human life, with the reliable service it deserves in our fully equipped authorized service with our expert technical team, which constantly renews itself with up-to-date trainings.
The warranty period for endoscopy devices and equipment manufactured with the latest technology for Endoscopic Imaging, Urology, General Surgery, Chest Diseases and Surgery, Gynecology and Orthopedics clinics, which we sell within our company, is 2 years. It is important that the after-sales maintenance and repair of these devices, which have a sensitive and complex structure, is carried out by the only official authorized service, which is a necessity for long-term efficiency. This is reflected as low cost to the hospital in the long run.
Our after-sales services, which are established with a certified quality management system by having TSE Service Competence Certificate, ISO 9001:2015, ISO 13485:2016, Ministry of Trade After Sales Service Competence Certificate standards, include installation, user training, preventive maintenance and repair processes.
Education
Installation Training
Our technical team, which combines continuously renewed up-to-date training knowledge with years of biomedical engineering experience, provides comprehensive installation training to technical personnel during the installation of the purchased devices. Our team realizes the installation of endoscopy devices produced with the latest technology with detailed information and makes them ready for use safely. This is the first step to ensure that there are no high-risk environments in the hospital in the future. Moreover, these trainings are also indispensable for the use of high-tech devices with all their functions at full capacity.
User Training
User training is essential for the long-term preservation and efficiency of endoscopy devices. Detailed knowledge of the physicians, nurses and technicians who will use the devices increases the usability of the devices. For this reason, we explain the safe use procedure in detail and practically during user trainings. We believe that this is the requirement of biomedical engineering. Ensuring that surgeons, physicians and other clinical staff use endoscopic systems to their full capacity and in the correct way during each operation or case ensures both the efficiency of the overall health service and the low lifetime cost of the systems.
Hygiene
Hygiene is very important for endoscopy devices and instruments to work properly and maintain their efficiency. Moreover, hygiene is the most important issue for the health of healthcare workers and patients. The hygiene process, which includes cleaning, disinfection and sterilization, is also defined as the reprocessing procedure of the device. As part of preventive care, the aim of our hygiene training is to ensure safe, efficient and long-lasting use of the device by sterilizing it properly. However, the most important benefit of hygiene is to minimize or even eliminate the risk of cross contamination between healthcare personnel or from patient to patient.
Preventive Care
Considering that the majority of the medical devices used in our country are imported, the most important issue to contribute to the proper and correct use of these high-tech devices that we purchase by paying high prices and to ensure continuity is the Periodic Preventive Maintenance service. Preventive Maintenance minimizes the need for unnecessary repairs and prevents repair costs or at least reduces the cost of use. Considering that original spare parts are also imported when repairs are required, it is obvious that it will have an increasing effect on the total cost. More dangerously, high repair costs direct some hospitals to low-cost but unsupervised unauthorized persons or companies, which leads to higher cost and lower quality service in the future. Therefore, reducing the need for repair is an essential issue for our entire country. Within the scope of our preventive maintenance service, we carry out on-site control and maintenance of the devices free of charge every 6 months during the warranty period. Within the scope of our preventive maintenance service, we detect possible malfunctions in a timely manner, quickly repair the device on-site or in our technical service and make it ready for use in a short time.
Repair
In our after-sales service focused on producing fast and immediate solutions, we repair the defective device on-site or in our independent and fully equipped technical service area, which is planned completely according to standards. We use original spare parts in the repair of our high-tech devices, strictly follow the manufacturer's guidelines and restore the defective device to the same level as the new one as much as possible.
It is a Endoscopy Medical Group company.
